Got Questions? We Have Answers!
Explore answers to frequently asked questions to gain a better understanding of our services, processes, and policies.
DataExos was founded in 2023. Its principals have over 30 years of collective experience in technology and business.
We integrate the knowledge, experience, and perspectives of business executives, strategists, data scientists, machine learning engineers, cloud architects, and Chief Technology Officers (CTOs) within our organization to deliver exceptional value to our clients. Moreover, we recognize the significance of our clients’ data and prioritize its protection, adhering to industry standards such as HIPAA, GDPR, and others, to ensure its security and confidentiality.
As long as our pricing fits within your budget, we are here to help. We primarily serve small and medium-sized businesses within the United States but can also assist large enterprises, both in the U.S. and around the globe.
We are located in Arlington, Virginia (a Washington, D.C. suburb) in the United States.
Although we have one office location in Arlington, VA, USA, and a distributed workforce in select areas around the world, we operate and meet with clients primarily online.
Our office hours are 9:00am – 5:00pm Eastern Time (ET). Clients have access to our team outside of normal business hours.
We specialize in a range of cutting-edge technologies including cloud computing platforms like AWS, Azure, and Google Cloud; artificial intelligence techniques such as machine learning, natural language processing, and predictive analytics; and data management tools that encompass big data processing, data visualization, and real-time data analytics. Our expertise is designed to offer comprehensive solutions tailored to the specific needs of each client.
We keep up-to-date with the latest trends in AI, cloud, and data analytics through ongoing professional development, direct or indirect participation in industry conferences, and collaboration with technology leaders. Our team consistently monitors both technological advancements and regulatory changes to stay at the forefront of the field and ensure compliance. We also subscribe to key publications to maintain a current and informed perspective.
Some of the innovative features of our solutions include real-time data analytics for instantaneous decision-making, AI-driven automation processes that streamline operations, and predictive analytics that help forecast trends and behaviors accurately. We also implement advanced machine learning models to enhance personalization and customer engagement, and use cloud-native architectures to ensure scalability and flexibility across all our deployments. These features are designed to provide robust, forward-thinking solutions that address specific client needs and industry challenges.
We adopt a variety of unique approaches to solve complex technological challenges, including the use of interdisciplinary teams that combine expertise from different fields to provide holistic solutions. We apply agile methodologies to ensure rapid prototyping and iterative development, allowing for flexible adaptation to emerging challenges and client feedback. Additionally, we utilize systems thinking to address the broader impacts of technological solutions, ensuring that our approaches are both comprehensive and sustainable. This strategy allows us to tackle problems from multiple angles and deliver innovative, effective solutions.
To ensure that our technology solutions are future-proof, we design systems with scalability and adaptability at their core, allowing for seamless integration of new technologies and updates. We adopt modular architectures that can evolve with technological advancements and changing business needs. Regular reviews and updates of our technology stacks in alignment with emerging standards and innovations are standard practice, ensuring our solutions not only meet current requirements but are also prepared for future developments.
We balance innovation with reliability and security in our solutions by employing a rigorous testing and validation process for all new technologies before deployment. We prioritize the use of stable, well-supported platforms and frameworks to ensure reliability. For security, we adhere to the highest industry standards, incorporating encryption, secure coding practices, and regular security audits into our development process. This approach ensures that our innovative solutions are both robust and secure, maintaining integrity and trust in every project.
To ensure data security, we (and our vendors and partners) carry out measures such as comprehensive data encryption, access control and authentication, threat detection and prevention, data backup and disaster recovery, plus continuous monitoring and improvement.
We prioritize data privacy and confidentiality by implementing strict access controls and data obfuscation/anonymization techniques (i.e., data masking, tokenization, encryption, PII redaction, and/or data randomization/swapping/scrambling), where necessary. For development and testing purposes, we also have the ability to generate synthetic data versus utilizing real datasets.
Our services are fully compliant with industry-specific regulations such as GDPR for European clients and HIPAA for healthcare-related data in the United States. We continuously monitor and update our practices to align with legal requirements and best practices to ensure data protection and privacy.
We utilize advanced encryption methods to protect your data both at rest and in transit. For data at rest, we employ AES-256 encryption, and for data in transit, we use EV SSL (Extended Validation Secure Socket Layer) protocols to secure the exchange of information across networks, ensuring that your data remains confidential and tamper-proof at all times.
In the event of a data breach, we have a comprehensive incident response plan that includes immediate investigation, containment, and remediation. We notify all affected parties in accordance with legal requirements and provide detailed information on the extent of the breach and the steps taken to secure the data. Our goal is to minimize any disruption and to maintain transparency throughout the process.
DataExos utilizes Amazon Web Services (AWS) through its vendors and partners to host your data. Our secure online client document portal is spread across multiple availability zones, each an isolated, cutting-edge data center designed for high availability, ensuring optimal uptime. The setup adheres to the Payment Card Industry (PCI) Data Security Standard (DSS), providing a solid security framework in this environment. The servers that host the secure online client document portal are based in the U.S. Under GDPR regulations, the transfer of personal information of EU residents outside the EU is strictly managed in accordance with Chapter V (Articles 44-50) of GDPR. As outlined by the European Commission, the EU-U.S. Privacy Shield Framework is recognized as providing adequate protection for data transfers to the U.S., and our portal provider is certified under this framework. Should this arrangement not meet your requirements, we offer the option to switch to an alternative provider with servers located within the EU (note that additional costs may apply). We may or may not be able to assist with specific data residency, localization, and sovereignty requirements in the APAC region and other international contexts. As in the EU, these requirements are complex, and we would need to assess each unique situation to determine if there is a suitable solution and how best we can provide support.
We charge your bank, debit, or credit card account before providing any services. Following the initial payment, subsequent charges occur at approximately 30-day intervals, on a monthly basis.
The charges for initial consultations and/or services rendered are non-refundable.
At this time, we do not have any discounts or promotions available. However, we occasionally offer special promotions, so be sure to stay updated with our latest news and announcements.
We accept a variety of payment methods, including debit cards, credit cards, ACH (Automated Clearing House) transfers, and wire transfers. You can choose the method that is most convenient for you.
However, your first payment for services must be made by debit or credit card — in addition to the initial consultation fee (if applicable). The initial payment method may differ within certain custom offering and/or international contexts.
While our base pricing covers a comprehensive set of offerings that meet the needs of most clients, we understand that unique situations may require customized solutions. We do offer the flexibility to provide customized quotes for services such as expedited projects, experimental services, translation requirements, or specific software and programming language needs that extend beyond our standard offerings. Please feel free to reach out to our team, and we’ll work closely with you to create a tailored plan that suits your specific requirements.
If the services you require already align with our base pricing package, we will direct you to that plan.
We offer both month-to-month and annual contracts to best suit your needs. Choosing an annual contract comes with the benefit of discounts. While you have the flexibility to cancel anytime, please note that all fees for the current billing cycle are non-refundable. For month-to-month commitments… To ensure you are not charged for the subsequent month, please cancel your subscription no later than 10 days prior to the upcoming billing cycle.
Our client support is designed to seamlessly cater to your needs while respecting your time. We offer behind-the-scenes assistance, and you can expect special updates via email, phone, or chat as necessary. The heart of our communication, where we can answer questions, clarify details, address concerns, review projects, and assess performance, takes place during our regularly scheduled weekly check-in meetings.
Rest assured, our team is here to support your strategic and operational requirements during normal business hours, which are from 9:00 AM to 5:00 PM EST. Additionally, for clients in Central, Mountain, and Pacific time zones within the United States, we extend our accessibility up to close of business (5:00 PM in each select time zone) with at least 3 hours’ advance notice. If you’re operating internationally, we can accommodate your needs as well during your local business hours, provided you specify those requirements during your initial consultation with DataExos.
We kindly request that you use this access judiciously, as our team’s bandwidth is not unlimited, and excessive inquiries and requests outside of our weekly check-in meetings may impact our ability to assist other valued clients. We appreciate your understanding and cooperation.
We allocate 100 hours per month as part of our base pricing package for your organization.
If a payment is missed or your card expires, all client services will be temporarily suspended until the payment is received and processed. Please note that the billing cycle will not be extended, and the payment will not be prorated in consideration of the time frame in which payment was not made during the billing cycle. It’s also important to note that, depending on how much time is left in the billing cycle, the client may not receive 100% of the dedicated hours allotted to them each month.
We do not offer nonprofit or educational discounts for organizations with over $450,000 collectively in annual revenue streams.
If you don’t utilize the entire block of hours you’ve purchased within the billing period, you will still be charged the full agreed-upon amount. Any hours not used within this timeframe will expire once the billing cycle concludes.
